If you have feedback for TechNet Support, contact for your reply, Rick_Li. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. We could try to install in a clean boot environment in case of a third party service conflict.įor java issue, we could contact to java support for suitable solution, they may have more to help you. Here is a tool could be used to troubleshoot installing specific application. If the issue persists, we could run the SFC command to scan your system files and to repair missing or corrupted system files, manually replace ntdll.dll file with a known good copy from another computer.ĭism /online /cleanup-image /restorehealth ![]() It seems that you are trying to install Java online, please download the JAVA package and perform an offline installation to have a test. “when the "downloading java" screen popped up (the one with the small green bar that goes across as it downloads), the window went away after about a second or maybe two” If you have feedback for TechNet Support, contact DowMathis, If the Java still cannot work in Internet Explorer, please contact to JAVA support for suitable suggestions, they are more familiar with their products, they may There is a possibility that it is caused by some 3rd party applications and services.Īfter installing in clean boot, please make sure all of JAVA Plug-In are enabled in Internet Explorer Options as shown blew.Ĭlick “Internet Explorer”, select ”Programs” tab, click “Manage Add-ons” button to enable them. If the issue persists, since you have successfully installed it in clean boot, it is worth to try it again. Meanwhile please reset Internet Options and delete all personal settings to have a try. In your scenario, please run the JAVA uninstall tool form JAVA website, then try to install again. I have tried to install JAVA (1.8.0_91) on my Windows 8.1, it can be installed successfully without no issue. I totally understand your feeling, so I decide to test it on my side. Hashed bucket: 1fc6420eaa9445f9d938c861825515ecĬan anybody offer a possible solution to this problem? It is critically important that the user's computer be able to run Java JRE, and in the past we had multiple versions of Java installed due to several of our clients mandating different versions of Hashed bucket: c318cddbf6ee018c4b43d002a7b8c76aĪnd here's the second one: Log Name: ApplicationĬ:\Users\wendy_t\AppData\Local\Temp\Ĭ:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_JavaSetup8u77.ex_4ba8c72156c1bc4bd982e12afb9d8af6de3e83e_26589d44_16eeb676 Here's the first: Log Name: ApplicationĬ:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTHB406.tmp\fthempty.txt Report Id: 5452fe6e-0306-11e6-831f-4439c45191e0įaulting package-relative application ID:Ĭ:\Users\wendy_t\AppData\Local\Temp\jds64390359.tmp\JavaSetup8u77.exeĮvent ID 1000 was immediately followed by two instances of event ID 1001. 18194, time stamp: 0x569515fcįaulting application start time: 0x01d1971310b0896cįaulting application path: C:\Users\wendy_t\AppData\Local\Temp\jds64390359.tmp\JavaSetup8u77.exeįaulting module path: C:\windows\SYSTEM32\ntdll.dll A look at the event log showed event ID 1000: Log Name: Applicationįaulting application name: JavaSetup8u77.exe, version: 8.0.770.3, time stamp: 0x56ef9089įaulting module name: ntdll.dll, version. Testing with IE showed that Java wasn't installed either. In the control panel showed no installation of Java. A look at Task manager indicated that no installation routines were running. With the small green bar that goes across as it downloads), the window went away after about a second or maybe two, and nothing else happened. THIS time, the installation started normally, but when the "downloading java" screen popped up (the one So then I uninstalled 1.8.0_51,Īnd verified that the registry was clean of Java references, rebooted her computer and tried to reinstall the current version, build 77. ![]() ![]() I verified that, indeed, Java was installed, had her reboot and try again. This time the interface told her that no version of Java was installed. So I uninstalled 1.8.0_77 and she tried again. I installed 1.8.0_51 and she tried again. WhenĪttempting to log in to a system that she doesn't use very often, she is told that she cannot continue because that system requires java version 1.7.0_? to 1.8.0_51 to run. The user has been successfully logging into the different systems without issue until last Thursday. Java version 1.8.0_77 was installed and working correctly. I have a user who connects to several systems which require JRE on the local pc.
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